ABOUT THIS PAGE
On this page you'll find a slideshow containing the complete list of issues I found with my two systems after asking Limitless Irrigation to leave, regroup, and come back. The work product they were producing that final day was so poor that they were doing more harm than good. Quickly slapping things together, calling it done, and moving on to something else that needed to be completed. When I asked Kyle to slow down, he told me that they had "71 other customers that needed his attention" - as if that somehow justified the sloppiness of their work. When I hired them, I had an expectation that when the work was done I would get two fully functional systems that were of workman-like quality. This is not what I received.
If you go no further, the picture at the top of this page is exactly how they left the entry to my house. Pipes sticking up out of the ground. Catch basins not installed. They buried the sprinkler line on the right side of the entryway without coupling two of the pipes together, and they just put the endcap on the end of the pipe without gluing it on. The first time I ran water through this zone, I had water bubbling up out of the ground where the pipes weren't coupled together. After fixing that, the second time I ran water through this zone, the end cap blew off under pressure because it wasn't glued to the pipe - and again I had water bubbling up out of the ground.
The initial list of defects that I sent them on March 7, 2025 had 125 issues. During the two and a half weeks they were away, I personally worked through 106 of them with the expectation that they'd correct the last 19 items. Even with so little for them to correct, they refused to come back and fix or finish their work. As of this writing, I've found 163 things wrong with the two installations. I eventually managed to correct it all - either myself or by bringing in other contractors.
I don't expect the casual reader to spend the time to go through each-and-every item on the list, so I've taken the liberty of distilling them down to just the ones that I think best represent how poor their work product was. For those willing to go through the entire list, that's also available to you. I encourage you to look through these issues, and then ask yourself...
Would you hire a contractor who takes so little pride in their work or their reputation that they'd possibly leave your yard in the same condition?
ISSUES
The slide show allows you to look through the list of 163 defects that needed to be addressed following Limitless Irrigation's failed installation of my drainage and irrigation systems. It's been several months since I asked them to leave, and I'm still finding problems. I'll take a moment and acknowledge that as the reader, you may find that I am being overly picky, or even somewhat redundant. This is your right. However, please keep in mind that each of these items needed to be individually addressed and corrected.
Within the slideshow I've tried to identify the person most responsible for the work. There may be a couple of instances where the other person crossed over into a category, but these should be limited given how they divided up the work amongst themselves. Regardless of who performed the actual labor, as the CEO, Kyle Story owns it all.
One final note. I didn't take pictures to document every item on the list. The priority was to get everything fixed so that I could actually water my grass.
SOMETHING TO CONSIDER
With respect to these issues, you should keep in mind that I didn't find a lot of them until I started digging up the sprinklers and fixing everything. Had they finished the job and got it working to the point where it was reasonably functional, I wouldn't have known about their poor quality until long after they moved on.
You might also want to consider the fact that I handed them a design, broke out the parts for each zone into separate boxes, and explained to them how I wanted the systems built. All they needed to do was the installation. I can only imagine what I'd have received if they were left to their own devices without any guidance.
Finally, unless you dig it up after the fact as I was forced to do, there's no way to know how it's constructed. As a homeowner you won't know if it's well-built, and of workman-like quality, or if it's as poorly put together as mine was. So, I guess you have a choice...
You can trust them, or you can look at what they left me and decide if it's worth the risk.